Privacy policy

At Abtrac, we are committed to protecting your privacy, and we have created this privacy policy as part of our Terms and Conditions. The understandings in our terms and conditions, and the definitions in this Policy have the same meaning. We recommend reading this policy in conjunction with our Terms.

This privacy policy explains what information we collect, how your information is collected, and how we may use it in abtraconline.com, abtrac.com, and in other websites, subdomains, applications, and services that we operate.

As you will see in the Policy, we only use the information collected to improve our services for our users. If after reviewing the Policy you have any further questions, please contact us at support@abtrac.com.

1. Information we collect

a. Information you provide to us

When you register for and use Abtrac, you are providing us with information, which we collect. This information may include your name, billing and mailing address, email address, phone number, and credit card information. We use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on our behalf.

b. Information from your use of services

This information may include IP Address, location information, date and time, browser type, and any other action you might have taken to use and while using the Services.

c. Cookies

When you use Abtrac, we store "cookies," which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser, your operating system, and other similar information. Most browsers allow you to block and delete cookies. However, if you block our cookies, our Services may not work properly.

d. Third party cookies

The use of cookies by third parties is not covered by our Privacy Policy. We do not have access or control over these cookies. Third parties use session ID cookies to make it easier for you to navigate our Websites. We use third-party services to provide the necessary hardware, software, networking, storage, and related technology required to run and improve our Services.

e. Web beacons

Our third party partners may employ web beacons to track online user movement to help us better understand what content is effective. Web beacons are tiny graphics with a unique identifier that are embedded in websites and in newsletter emails. With web beacons, our third party partners may collect information about you, such as your IP address, your browser or email client type, and other similar details. We use the data from our third party partners to improve our services.

2. How we use your information

1. To create your account.
2. To bill you for services.
3. To provide customer support.
4. To transfer your information in the case of a sale, merger, consolidation, or acquisition.
5. To better understand your needs and interests.
6. To send newsletters.
7. To personalize your experience.
8. To improve our Services and our products.
9. To send you updates and alerts and to contact you about your account.
10. To comply with laws and regulations in applicable jurisdictions.

3. How we share and disclose your personal information

While we never share your personal information with non-affiliated companies, we may share your personal information in the following ways:

1. We may share information with service providers who provide necessary services to Abtrac and to strategic partners who help us market Abtrac - for instance to send out newsletters or to process payments.
2. To provide customer support.
3. When we have your permission to share your information.
4. When we have given you prior notice that the information will be shared.
5. When we are required by law, or legal process to disclose that information.
6. To enforce our terms and conditions or to protect our operations or users.
7. If a transfer of your information is required under the terms of a reorganization, merger, or sale of the company.
8. When we determine that information is aggregate information or other information that does not identify you.

4. Public information and third parties

a. Abtrac blog

We have public blogs on our Website. Any information you provide in these areas may be read, collected, and used by anyone. If your personal information appears on our blogs and if you would like to remove it, you can send your request to support@abtrac.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

b. Third parties

We are not responsible and this Privacy Policy does not cover your use of any third-party widgets, features, or websites or links to third-party websites or services. We encourage you to read the privacy policy of any third-party site you visit or service you use carefully.

c. Testimonials

We publish customer testimonials on our website, which may contain personal information. We obtain consent to post the customer’s name along with their testimonial. To request the removal of your personal information from a testimonial, please email us at support@abtrac.com.

d. Social media widgets

Our Websites include social media features. These features may collect your IP address, which page(s) you are visiting, and may set cookies to make sure they function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policy of the companies providing them.

5. Security

We take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. More details regarding your data security can be found both within our terms, and at support.abtrac.com.

We follow generally accepted industry standards to protect your information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Correcting and updating information

a. Subscription information

If you are our customer and would like to access or delete information that you provided, you may do this by signing in to Abtrac and making the change or by emailing us at support@abtrac.com. We will respond to your request within 30 days. We may decline to process unreasonable requests or requests that are not otherwise required by local law.

We retain your information and data that we process on your behalf as long as your account is active, as needed to provide our Services, and as necessary to comply with our legal obligations and resolve disputes.

b. Abtrac emails and newsletters

From time to time Abtrac may sends billing information, service updates and service notifications to You via email. You can choose to be removed from any administrative emails not essential to the Service by contacting support@abtrac.com

We also regularly send Tips & Tricks emails to Abtrac clients. These emails detail new, relevant or topical features of Abtrac.

If you are trialling Abtrac you may also receive Getting Started emails relevant to your trial.

We strive to send e-mails to only those who want to receive it. If you no longer wish to receive our Getting Started or Tips & Tricks newsletters, you may unsubscribe by following the link located within our emails.

We do not sell, rent, loan, trade, nor lease the e-mail addresses on our lists to anyone.

7. Additional notices

If you have any questions or concerns about our Privacy Policy please contact us with details and if relevant any supporting documentation. You can contact us at:

Address: Abtrac, PO Box 154 Kumeu 0841

Email: support@abtrac.com

We reserve the right to modify our terms and this privacy statement at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here and via Abtrac.

Your continued use of the Service will be deemed acceptance of any amended Agreement or Policy.

These terms were last updated 13th January 2025